Active Highs Ltd ask for a 20% non refundable deposit on all individual bookings. If you have paid in full at the time of booking and then cancel your booking we will either refund 80% of your transaction or offer an alternative date or activity if you would like to come at another time.
Unfortunately due to loss of booking income and other costs we are unable to offer refunds for any booking cancelled less than 24 hours prior to the activity time.
Any accommodation booked on your behalf by Active Highs Ltd must be paid for in advance and is non refundable unless otherwise stated by the accommodation provider.
Active Highs Ltd reserves the right to change your activity depending on external factors such as weather conditions & water levels in the river unsafe or unsuitable weather to run the activity safely. In this situation a similar activity will be offered.
Active Highs Ltd reserve the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs, and in such circumstances no refunds shall be given. Similarly if you are prevented from continuing an activity due to the persistent disregard of instructions, or due to you putting yourself or others at risk, no refund shall be given.
A 20% non refundable deposit is payable on all bookings unless otherwise stated. All group bookings must be paid in full 7 days prior to the event for final numbers given at this point. No refunds will be given for any full or part cancellations within this 7 day period.
Active Highs hold public and employers liability insurance but this does not cover personal accidents due to slips trips and falls. Active Highs recommends that you have personal accident insurance to cover any injury or loss during our activities and aslos recommend that you have some form of travel or holiday insurance in place to cover for any cancellation that is made by you due to any of the following:
Illness, travel problems due to bad weather, break down, road, rail or air disruptions, any other issues that are outwith the control of Active Highs Ltd. In any of the above cases Active Highs Ltd will not offer any refunds but will endeavour to re-schedule your booking subject to availability, offer vouchers or a credit note to the value of your booking.
By making a booking with Active Highs Ltd and paying your deposit you agree to this cancellation policy, and understand that you are obliged to attend a full safety briefing and abide by the rules and instructions given in your activity. Any damage to equipment caused by negligence on the part of the client will be chargeable.
If you require any further information on our safety policies or procedures please email firstname.lastname@example.org